Jennie Anderson
UX, Visual & Communications Design
Boston, MA
Work Experience
IT Customer Experience Specialist
BIOGEN via NAVIS LEARNING | Dec. 2017 - Present
Cambridge, MA. Advance IT projects and dependencies by translating data insights into creative solutions to achieve customer-focused results. Advance IT projects and dependencies by translating data insights into creative solutions to achieve customer-focused results. Responsibilities:
Balance the ownership of multiple work priorities while delivering a high standard of excellence.
Understand user, technical, and business needs to increase product viability, user adoption, and overall satisfaction.
Provide information to a global audience in multiple formats including digital communications, knowledge resources, web pages & platforms (SharePoint, ServiceNow), and training materials.
Collaborate with other business areas, vendors, and development teams to evaluate products, address user challenges, and develop solutions.
Advocate for customers and achieve cohesion for business initiatives with competing and/or ambiguous objectives.
Influence the direction of IT and cross-functional project decisions using research, presentations, requirements, documentation, and visual design.
Relay user feedback and data insights to the business to communicate the impacts, opportunities, and value of various initiatives.
Web Design Associate
SMILE CONCEPT & DITRAMAX | Jan. 2017 - July 2017
Marseille, France. Consulted with management to create high quality, customer-centric content and assets for several small business websites.
Designed user-friendly, responsive webpages using WordPress.
Developed written content for various purposes and audiences.
Enhanced website images and logos with Adobe Creative Suite.
Maintained customer data and ran reports in a CRM database.
Proposed marketing strategies to expand the business client base.
Web Support Representative
GARNET HILL | Sep. 2015 - Dec. 2016
Franconia, NH. Guided retail customers with their online shopping process, account management, and technical issues.
Supported customer ordering via phone, email, and chat.
Answered questions regarding the product style, fit, material, and pricing.
Entered and updated data in the order and customer management systems.
Resolved billing and international order issues
Education
Certificate of Completion - Web Design | STARTUP INSTITUTE
Sept. 2017 - Dec. 2017 | Boston, MA
Relevant coursework: HTML, CSS, CSS3, JavaScript, Responsive Design, User Research & Testing, Wireframing, Low Fidelity Mock-ups, Rapid Prototyping, Networking, Public Speaking, Portfolio & Presentation
Bachelor of Arts | COASTAL CAROLINA UNIVERSITY
2009 - 2013 | Conway, SC
Relevant coursework: Behavioral Psychology, Business Writing, Public Speaking, Communications, Introduction to Web Development
Notable activities and awards: President’s List, Dean’s List, student mentor, NPC Recruitment Vice President (2012), member of Gamma Phi Beta, member of South Carolina Education Association, literacy tutor at Socastee Elementary School, Relay for Life volunteer, Girls on the Run volunteer
Additional Skills
Business & technical consulting skills
Problem-solving & conflict resolution
Process improvement & optimization
Customer service & support experience
Data analysis, visualization & reporting
Requirements gathering & documentation
Project management & Agile methodology
Visual & information design experience